Tennessee Customer Service Representative

Job Summary

A company is looking for a TN One DHS Customer Service Representative (Remote).

Key Responsibilities:

• Provide assistance with customer portal account creation and maintenance, and address inquiries regarding DHS Programs
• Answer incoming phone calls, chats, and emails, and conduct outreach communications
• Document call information and encounters in call logs, and escalate issues as necessary

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of call center experience
• Strong data entry skills and proficiency with computers and software applications
• Ability to work independently and meet deadlines
• At-home internet access sufficient for handling calls