Tennessee Customer Service Representative

Job Summary

Providing multi-level support to customers, the full-time Tennessee Customer Service Representative will manage customer inquiries, resolve issues, and assist retail sales representatives in a 100% remote work environment.

Key responsibilities

• Accepts, resolves, and escalates customer concerns while documenting interactions according to department standards
• Utilizes internal systems to research customer accounts and history, ensuring efficient follow-up contacts
• Independently evaluates customer concerns and determines reasonable resolutions based on department guidelines

Required qualifications

• High School diploma or equivalent required
• Strong proficiency in various computer applications and software required
• Previous experience in customer service preferred
• Adeptness in navigating operating systems and productivity tools relevant to the role preferred