Tennessee Customer Service Specialist
Job Summary
Working remotely from Tennessee, the full-time HSN Customer Service Specialist will manage high volumes of inbound customer calls, assisting with inquiries, promoting products, and personalizing customer experiences while adhering to a set schedule that includes weekend shifts.
Key responsibilities
- Handle a busy day of inbound customer inquiries, providing assistance and problem-solving support
- Promote additional products during customer interactions to enhance sales opportunities
- Manage tasks such as confirming refunds, processing payments, and analyzing account data
Required qualifications
- At least 12 months of customer service experience
- Ability to work in a virtual environment with a distraction-free setup
- Proficiency in navigating multiple systems and screens
- Own a Microsoft 11 computer and meet additional equipment requirements
- Availability to work weekends, holidays, and additional hours as needed
Complete Job Description
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