Tennessee Family Assistance Customer Service Rep

Job Summary

A company is looking for a Family Assistance Customer Service Representative (Remote).

Key Responsibilities:

• Assist with customer portal account creation and maintenance, addressing inquiries regarding SNAP and Families First Programs
• Answer incoming phone calls, chats, and emails while providing outstanding customer service
• Document call information and encounters in call logs, and escalate issues as necessary

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of call center experience
• 2 years of customer service experience
• Strong data entry skills and proficiency with computers, including MS Outlook, Teams, Excel, and Word
• Access to a quiet and private remote work location with sufficient internet access