Tennessee Family Assistance Rep

Job Summary

A company is looking for a Family Assistance Customer Service Representative (Remote).

Key Responsibilities:

• Provide assistance with customer portal account creation and maintenance, addressing inquiries regarding SNAP and Families First Programs
• Answer incoming phone calls, chats, and emails while conducting outreach communications
• Document call information accurately and escalate issues as necessary

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of call center experience
• 2 years of customer service experience
• Strong data entry skills
• Proficiency with computers and common software applications