Tennessee Healthcare Customer Service
Job Summary
Supporting inbound calls from members and providers, the full-time Project-Based Customer Service Representative will deliver accurate healthcare-related information and assistance while working remotely in a fast-paced environment.
Key responsibilities
- Actively listen to callers, addressing their concerns and providing a positive customer experience
- Offer accurate information regarding healthcare plan services, eligibility, and account updates
- Research inquiries across multiple systems and document all interactions thoroughly
Required qualifications
- High school diploma or equivalent; must be 18 years of age or older
- Minimum of 6 months of relevant customer service experience, preferably in healthcare
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings and weekends, based on business needs
Complete Job Description
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