Tennessee Help Desk Technician

Job Summary

A company is looking for a Help Desk to provide technical support during the night shift for system applications and infrastructure.

Key Responsibilities

• Provide technical support for system applications and infrastructure during the night shift
• Troubleshoot and triage technical issues, escalating to application support teams as needed
• Assist with system enhancements, modernization efforts, and policy changes

Required Qualifications

• Intermediate ServiceNow knowledge
• Advanced Help Desk/Service Desk support experience
• Ability to take calls and triage issues efficiently
• Knowledgeable with intake and triage processes; CSA certification is a plus
• Previous tier 1 experience, IVR, and telephony experience preferred