Tennessee Licensed Call Center Agent

Job Summary

A company is looking for a Contact Call Center Agent.

Key Responsibilities

• Respond to incoming calls, chats, and emails from customers regarding program inquiries
• Assist with customer portal account creation and maintenance
• Document interactions accurately in call logs and escalate issues when appropriate

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year of call center experience
• Minimum of 2 years of customer service experience
• Experience supporting government assistance programs (preferred)
• Familiarity with multi-system navigation and case management tools (preferred)