Tennessee Licensed Call Center Supervisor

Job Summary

To lead a dynamic team, the full-time Tennessee Licensed Call Center Supervisor will be responsible for training and motivating customer service agents, managing daily operations, and ensuring performance standards are met in a remote work environment.

Key responsibilities

• Supervises and coaches the call center team to meet performance standards for customer service and sales
• Develops leadership within the team by optimizing the effectiveness of team leads and monitoring staff performance
• Manages staffing requirements and schedules to meet the demands for inbound and outbound calls

Required qualifications

• High school diploma or GED required; must obtain and maintain Property and Casualty Insurance license
• Minimum of 2 years of experience in call center management, preferably in the insurance industry
• 1-2 years of leadership experience and customer service representative experience required
• Comprehensive knowledge of call center functions and customer service best practices
• Strong organizational skills and computer competence in Microsoft Office applications