Tennessee Licensed Call Center Team Lead

Job Summary

Overseeing daily operations, the full-time Tennessee Licensed Call Center Team Lead will manage a remote team, provide training and coaching, resolve escalated customer issues, and ensure productivity through effective communication and motivation strategies.

Key responsibilities

• Support the Manager of the call center by overseeing day-to-day operational functions and assisting team members with inquiries
• Conduct monthly evaluations and coaching sessions for team members while maintaining service levels by answering customer calls as needed
• Develop and implement reward systems to motivate employee productivity and communicate with upper management regarding business goals

Required qualifications

• High school diploma or academic equivalent
• Must have been employed with the company for at least 150 days and not be on a corrective action plan
• Ability to obtain and maintain a Property and Casualty Insurance license within 30 days of employment
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and basic computer literacy
• Strong customer service skills and a general understanding of state-specific liability laws and procedures