Tennessee Licensed Case Manager

Job Summary

Guiding clients through the insurance process, the full-time Tennessee Licensed Case Manager will manage incoming and outgoing calls, address client needs, and meet weekly performance metrics in an onsite environment.

Key responsibilities

• Answer incoming calls and make outbound follow-up calls to clients
• Serve as a guide through the insurance process, ensuring client satisfaction
• Meet weekly performance metrics related to client interactions

Required qualifications

• Must hold a Tennessee Licensed Case Manager certification
• Experience with inbound and outbound calls in a high-volume setting
• Basic knowledge of Microsoft Office programs
• Typing speed of at least 40 words per minute
• Ability to work effectively in a fast-paced environment