Tennessee Licensed Clinical Assistant

Job Summary

Supporting BlueCare Clinical Support for TennCare members, the full-time Tennessee Licensed Clinical Assistant will manage phone-based provider support and fax-based administrative tasks while ensuring timely and accurate workflows in a remote team environment.

Key responsibilities

• Screen and direct incoming calls and faxes to appropriate departments, ensuring proper case referrals
• Investigate and resolve customer inquiries and claims while maintaining departmental goals and documentation standards
• Interact with membership and provider staff to communicate decisions and gather additional information as needed

Required qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Knowledge of medical terminology and coding (ICD-10-CM, CPT, HCPCS)
• Ability to work independently and collaboratively in a fast-paced environment