Tennessee Licensed Contact Center Trainer

Job Summary

A company is looking for a Contact Center Trainer to design and facilitate training for adult learners in a remote setting.

Key Responsibilities

• Design and facilitate technical (EPIC) and soft-skill training for adult learners to ensure a world-class patient experience
• Collaborate with Operations and Support departments to develop and deliver recurrent education to Schedulers
• Apply adult learning principles to improve curriculum and develop continuing education programs

Required Qualifications

• Associate degree
• 2+ years of healthcare work experience, including hospital patient accounting and clinical software
• Required Epic training certification
• Strong computer skills, including Word, Excel, and healthcare financial software
• Bachelor's degree preferred