Tennessee Licensed Contact Center Trainer

Job Summary

Joining a people-first environment, the full-time Tennessee Licensed Contact Center Trainer will design and facilitate technical and soft-skill training for adult learners, ensuring a world-class patient experience while working remotely during day shifts.

Key responsibilities

• Design and facilitate training programs for technical (EPIC) and soft skills to enhance the patient experience
• Ensure talent retention through effective onboarding and training processes
• Collaborate with Operations and Support departments to provide ongoing education for Schedulers

Required qualifications

• Associate degree
• 2+ years of healthcare work experience, including hospital patient accounting and clinical software
• Required Epic training certification
• Strong computer skills, including proficiency in Word, Excel, and healthcare financial software