Tennessee Licensed Customer Service Representative

Job Summary

Delivering exceptional customer experiences, the full-time Tennessee Licensed Customer Service Representative will manage inquiries related to billing and insurance through inbound and outbound calls, while working remotely and independently to exceed performance metrics.

Key responsibilities

• Resolve complex billing and insurance issues by handling calls from patients, law offices, and insurance companies
• Provide payment options and facilitate payment processing for accounts with outstanding balances
• Maintain accurate documentation and adhere to company policies while navigating internal and client systems

Required qualifications

• High School Diploma or equivalent (GED) required
• Prior experience in a call center and healthcare customer service setting is preferred
• Familiarity with medical billing and coding, and knowledge of Artiva and Cerner Soarian applications is preferred
• Ability to communicate effectively and navigate multiple computer applications simultaneously
• Self-motivated with the ability to work efficiently in a remote environment