Tennessee Licensed Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to support HSN by answering inbound customer calls remotely.

Key Responsibilities

• Handle a high volume of inbound customer inquiries and assist with various customer needs
• Promote additional products during customer interactions to improve sales
• Manage calls related to refunds, payments, orders, and account data analysis

Required Qualifications

• 12 months or more of customer service experience
• Ability to work in a virtual environment and navigate multiple systems
• Capability to troubleshoot technical problems and partner with IT when necessary
• Must provide a distraction-free work-from-home environment
• Availability to work weekends, holidays, and additional hours as needed