Tennessee Licensed Customer Service Supervisor
Job Summary
Overseeing daily operations of the customer service team, the full-time Tennessee Licensed Customer Service Supervisor will manage performance standards, coach team members, and implement AI-enhanced tools to ensure excellent customer service in a remote environment.
Key responsibilities
- Supervise and motivate team members to achieve service quality and customer satisfaction goals
- Develop leadership within the team by mentoring and modeling tech-enabled service behaviors
- Monitor call center performance metrics and drive efficiency through AI integration
Required qualifications
- High school diploma or GED required; higher education preferred
- Property & Casualty insurance license or ability to obtain within 30 days of employment
- Minimum 2 years of supervisory or team leadership experience in a call center environment
- Prior experience leveraging AI-enabled resources to improve call center performance
- Familiarity with performance management tools and strong analytical skills
Complete Job Description
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