Tennessee Licensed Customer Support Representative

Job Summary

Providing high-quality customer service, the full-time Tennessee Licensed Customer Support Representative will respond to inquiries and troubleshoot issues related to Merchant Credit Card processing in a remote capacity.

Key responsibilities

• Respond to telephone inquiries, requests, and problems from merchants regarding credit card processing
• Troubleshoot and diagnose issues with service, authorization, and credit card processing terminals
• Communicate applicable policies and procedures to merchants and request exceptions as appropriate

Required qualifications

• High school diploma or equivalent
• At least one year of customer service experience, preferably in a banking or financial setting
• Proficiency in computer navigation skills, including Microsoft Office applications
• Effective telephone and interpersonal communication skills
• Ability to identify and resolve complex problems, including handling difficult customer calls