Tennessee Licensed Healthcare Customer Service Representative

Job Summary

Seeking a Tennessee Licensed Healthcare Customer Service Representative, this remote position will manage inbound and outbound communications to resolve customer inquiries efficiently while ensuring a positive experience for clients.

Key responsibilities

• Connect with customers via phone, email, chat, or social media to address their questions and concerns
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems