Tennessee Licensed Healthcare Customer Support Specialist

Job Summary

As a Tennessee Licensed Healthcare Customer Support Specialist, the full-time remote position will manage inbound and outbound communications, resolving client inquiries and ensuring a positive customer experience in a high-velocity environment.

Key responsibilities

• Connect with customers via phone, email, chat, and social media to address their questions and concerns
• Calmly resolve and de-escalate issues while tracking call-related information for auditing and reporting
• Provide feedback on call issues and upsell services when required

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems