Tennessee Licensed Pharmacy Tech Manager

Job Summary

To support patient onboarding processes, the full-time Tennessee Licensed Pharmacy Tech Manager will coordinate activities among patients, caregivers, pharmacies, and internal teams to ensure a seamless experience from qualification through successful program activation, all while working remotely from Nashville, TN.

Key responsibilities

• Own the patient experience from qualification through successful activation and program start, maintaining engagement throughout onboarding and pharmacy processing
• Coordinate timelines and expectations across multiple pharmacies, addressing any barriers to patient activation
• Monitor key patient start metrics and identify opportunities for process improvement and operational efficiency

Required qualifications

• 3+ years of experience in pharmacy operations, patient onboarding, care coordination, or healthcare operations
• Pharmacy Technician experience or equivalent pharmacy operations experience required
• PTCB certification
• Experience with CRM, healthcare operations, or workflow management systems is considered an asset
• Strong organizational and workflow management skills