Tennessee Licensed Universal Care Specialist

Job Summary

To support customer care operations, the full-time hourly Tennessee Licensed Universal Care Specialist will handle escalated customer inquiries, resolve issues, and coordinate care activities while maintaining compliance with established procedures.

Key responsibilities

• Resolve complex customer concerns via phone, mail, or email while providing advanced troubleshooting
• Document interactions and escalate cases as necessary to ensure efficient service delivery
• Collaborate with team members to recommend process improvements and enhance overall performance

Required qualifications

• High school diploma required; preference for candidates with 1 year or more of call center experience
• Previous experience in handling escalated customer issues is a plus
• Ability to work in a fast-paced environment and balance customer needs with business objectives
• Must have a strong performance rating and not be currently enrolled in any disciplinary actions
• Ability to acquire a home state Property & Casualty license with assistance provided by the company