Texas Bilingual Call Center Agent
Job Summary
Seeking resilient and detail-oriented Texas Bilingual Call Center Agents for a full-time remote position, responsible for managing high volumes of incoming calls, providing exceptional service in both English and Spanish, and utilizing advanced call-processing software to meet performance benchmarks.
Key responsibilities
- Handle a continuous flow of incoming calls professionally and efficiently in a busy call center environment
- Greet callers, gather essential information, route calls, and record detailed messages
- Utilize advanced call-processing software to accurately prioritize customer needs and assist in both English and Spanish
Required qualifications
- Bilingual capabilities in English and Spanish for translation and interpretation
- Ability to provide own equipment, including a Windows 11 or higher laptop/PC and wired USB headset
- High-speed wired Ethernet internet connection; Wi-Fi is not supported
- Minimum typing speed of 30 WPM
- Availability to work at least one weekend day per week and holidays
Complete Job Description
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