Texas Bilingual Customer Service Rep

Job Summary

A company is looking for a Bilingual Customer Service Representative (TX).

Key Responsibilities

• Handle inbound and outbound calls
• Schedule transportation reservations for healthcare appointments and check their status
• Interact with health plan members, transportation providers, and healthcare facilities

Required Qualifications

• High school diploma or equivalent
• One (1) year of inbound call center experience in a high call volume atmosphere
• Experience with Medicaid, Medicare, and NEMT guidelines (preferred)
• Knowledge of health insurance programs and benefits (preferred)