Texas Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Texas Bilingual Customer Service Representative will provide remote support by fielding inbound calls, assisting customers with phone services, and managing inmate account funding while ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries via inbound calls in a polite and professional manner
• Document customer interactions and resolutions in the computer tracking system
• Forward specific inquiries for priority resolution as needed

Required qualifications

• One year of previous call center experience
• Strong verbal and written communication skills in both English and Spanish
• Ability to attend a 100% classroom training program
• Proficient with computers and capable of resolving minor technical issues
• Passion for meeting or exceeding performance goals in a fast-paced environment