Texas Bilingual Social Media Agent

Job Summary

A company is looking for a Bilingual Social Media Agent, Remote.

Key Responsibilities

• Provide world-class customer service through social media and phone interactions, resolving issues and upselling products
• Process orders, update customer accounts, and maintain accurate records in internal systems
• Effectively multitask between customer inquiries and navigating multiple systems

Required Qualifications

• Proficient in both English and Spanish with strong bilingual communication skills
• Minimum 1 year of customer service or sales experience, including 6 months in a virtual call center
• High School Diploma or GED required
• Available for 12 weeks of paid training with consistent 8-hour shifts
• Must reside in Texas and pass a background screening