Texas Client Success Manager

Job Summary

A company is looking for a Client Success Manager - CAC.

Key Responsibilities

• Serve as the primary point of contact for State-Based Exchange clients, managing relationships and leading operational reviews
• Provide leadership in eligibility and enrollment operations, ensuring compliance with state policies and reducing errors
• Lead cross-functional projects and initiatives, overseeing telephony and contact center technology to improve service delivery

Required Qualifications

• Bachelor's degree in Health Administration, Public Policy, Public Health, Business, Information Systems, or related field
• 5+ years of experience supporting a State-Based Exchange or Medicaid agency, with expertise in eligibility and enrollment
• Proven experience in client management and stakeholder engagement within multi-agency environments
• Strong project management skills with hands-on experience in contact center operations and technology
• Experience implementing AI/automation solutions in contact center or eligibility operations