Texas Customer Care Specialist

Job Summary

Providing friendly and professional support, the full-time Texas Customer Care Specialist will interact with customers via phone, utilizing proprietary technology to connect them with service providers while ensuring an exceptional customer experience in a fast-paced remote environment.

Key responsibilities

• Interact directly with customers by phone, delivering timely and professional support
• Utilize HONK's technology to connect customers with service providers and monitor service requests
• Assess customer needs, build rapport, and provide tailored solutions to ensure a positive experience

Required qualifications

• Experience in a customer-facing role, particularly resolving issues over the phone
• Ability to handle high volume phone calls while maintaining composure under pressure
• Demonstrated problem-solving skills with a consultative sales approach
• Fluency in English; Spanish language skills are a plus
• Access to a secluded workspace and a reliable internet connection with specified minimum speeds