Texas Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support in a remote setting.

Key Responsibilities

• Handle a high volume of inbound phone contacts in a fast-paced environment
• Identify root causes of complex issues and convey realistic expectations to customers
• Adhere to performance metrics and internal policies while delivering excellent customer care

Required Qualifications

• 2+ years of call center or relevant customer service experience
• Digital proficiency in web-based and e-commerce software applications
• Ability to maintain high levels of customer care in complex situations
• Comfortable working in a dynamic and fast-paced environment
• Commitment to regulatory compliance and internal policies