Texas Customer Service Representative
Job Summary
Supporting the Health Texas project, the full-time Customer Service Representative will provide customer care and benefit enrollment services via telephone, IVR, and web-based portals, with options for hybrid and fully remote work arrangements for candidates residing within a 70-mile radius of the Austin Metro area.
Key responsibilities
- Answer incoming customer inquiries through various channels while adhering to performance standards and privacy requirements
- Provide accurate information regarding programs and services to consumers and track all customer interactions in applicable systems
- Facilitate customer requests and escalate complex issues to designated staff for resolution as needed
Required qualifications
- High school diploma or GED required with 0-6 months of relevant professional experience or equivalent combination of education and experience
- Availability to work shifts between 8:00 AM and 6:30 PM CST
- Ability to type efficiently and handle 100+ calls a day
- Basic computer aptitude in Windows and/or Mac
- Must be able to work onsite on Day 1 for equipment training and complete training with no time missed
Complete Job Description
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