Texas Customer Service Representative
Job Summary
Providing customer care and benefit enrollment services, the full-time Texas Customer Service Representative will support the Health Texas project by handling inquiries via telephone, IVR, and web-based portals in a fully remote environment.
Key responsibilities
- Answer incoming customer inquiries and provide accurate information regarding programs and services
- Track and document all customer interactions and resolve routine issues while adhering to performance standards
- Facilitate customer requests and escalate complex issues to designated staff for further resolution
Required qualifications
- High school diploma or GED required, with 0-6 months of relevant professional experience preferred
- Availability to work shifts between 8:00 AM and 6:30 PM CST
- Ability to type efficiently and handle 100+ calls a day
- Basic computer aptitude in Windows and/or Mac
- Must be able to work onsite on Day 1 for equipment training
Complete Job Description
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