Texas Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Surge Supervisor who must reside in Texas.

Key Responsibilities

• Establish performance objectives aligned with company strategy and manage daily call and chat volumes
• Lead training and development for staff, ensuring proficiency in child support statutes and operational procedures
• Monitor agent productivity, provide feedback, and maintain documentation of coaching sessions

Required Qualifications and Education

• High school diploma or equivalent with a minimum of one year in a supervisory role in customer service or call center
• Experience in an operational capacity involving supervision or management
• Knowledge of customer service policies and child support procedures
• Proficient in standard computer software applications such as Microsoft Word and Excel
• Ability to work flexible hours, including weekends as needed