Texas Designated Support Engineer

Job Summary

A company is looking for a Designated Support Engineer.

Key Responsibilities

• Provide primary support contact for assigned customers, maintaining regular communication and collaboration to resolve issues
• Ensure the success of deployed solutions by managing issues through a case management system and providing proactive updates
• Deliver weekly status reports and formal quarterly reviews to stakeholders outlining deployment status and strategic planning

Required Qualifications

• Bachelor's degree in a technology-related field and 3 years as a senior or escalation engineer, or 6 years of equivalent experience
• Demonstrated proficiency as an escalation or lead engineer
• Hands-on experience with Linux, Windows, and Unix operating systems
• Proven troubleshooting skills with TCP/IP, HTTP(S), and SSL
• Experience with public cloud deployments such as AWS and Azure