Texas Healthcare Customer Service Representative
Job Summary
Supporting healthcare inquiries, the full-time Project-Based Healthcare Customer Service Representative will manage inbound calls from members and providers, delivering accurate information and assistance with coverage, claims, and account updates in a remote environment.
Key responsibilities
- Actively listen to callers to understand their concerns and provide a positive customer experience
- Research and deliver accurate information regarding healthcare plan services and eligibility-related questions
- Document all interactions thoroughly and de-escalate concerns with empathy and professionalism
Required qualifications
- High school diploma or equivalent; must be 18 years or older
- Minimum of 6 months of previous experience in healthcare call centers or related customer service roles
- Bilingual fluency in Spanish and English is a plus
- Strong computer proficiency and ability to navigate multiple applications efficiently
- Willingness to work flexible shifts, including evenings, weekends, and holidays
Complete Job Description
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