Texas Inside Customer Success Representative

Job Summary

A company is looking for an Inside Customer Success Representative to join their Higher Ed team.

Key Responsibilities

• Serve as the primary point of contact for customers, understanding their goals and challenges to drive product adoption and retention
• Utilize Salesforce and Gainsight to manage customer pipelines and monitor engagements
• Conduct meetings to provide training and support, ensuring a seamless implementation of digital products

Required Qualifications

• Bachelor's degree required
• 1-2 years of experience in customer success or a similar role related to software implementation
• Experience using Salesforce and Gainsight is preferred
• Instructional design, teaching, or coaching experience is a plus
• Proven ability to excel in a remote work environment