Texas Licensed Account Executive

Job Summary

Providing exceptional customer support, the full-time Texas Licensed Account Executive will serve as the primary contact for assigned broker firms, addressing service needs and ensuring high customer satisfaction in a remote environment.

Key responsibilities

• Manage customer inquiries and provide accurate solutions related to benefit administration, employee enrollment, and service issues
• Facilitate communication between customers and relevant departments, ensuring timely resolution of escalated issues
• Maintain customer loyalty by delivering elevated service and proactively updating clients on the status of their support cases

Required qualifications

• Associates degree or equivalent
• 2+ years of experience in a related customer support or sales environment
• Working knowledge of medical terminology and insurance products
• Life and Health Insurance License preferred
• Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook