Texas Licensed Account Services Lead

Job Summary

Responsible for managing account relationships, the full-time Texas Licensed Account Services Lead will oversee customer service and support for Enterprise Retail accounts while working remotely.

Key responsibilities:

• Build and maintain strong working relationships with assigned accounts
• Lead pre and post-sales support initiatives and resolve customer service issues
• Analyze customer needs and implement solutions to enhance satisfaction and meet company objectives

Required qualifications:

• High School Diploma
• Minimum of 4 years' experience in a Customer Service environment
• At least 2 years' experience in the retail or banking industry
• Experience with CRM systems, preferably Salesforce
• Strong ability to manage multiple projects and prioritize effectively