Texas Licensed Acumen Agent Lead

Job Summary

A company is looking for an Acumen Agent Lead in Texas.

Key Responsibilities

• Grow the organization's presence in the self-directed community and support clients throughout their lifecycle
• Act as a subject matter expert, providing training and implementing process improvements for team efficiency
• Monitor contract compliance and ensure accurate data input and communication quality checks

Required Qualifications

• At least two years of experience in customer service
• At least one year of experience as an Acumen Agent
• High school diploma; some college courses or a college degree preferred
• Ability to work well with numbers and handle multiple demands successfully
• Proficient in Microsoft Word and Excel, with experience using dual monitors and multiple applications