Texas Licensed Answering Service Agent
Job Summary
Seeking a Texas Licensed Answering Service Agent, the remote position will manage inbound and outbound calls, follow industry-specific guidelines, and provide exceptional customer support across various sectors.
Key responsibilities
- Answer and make calls with professionalism, ensuring accurate message relay and appointment scheduling
- Perform lead intakes and document details while actively listening to and addressing caller needs
- Provide live chat, SMS, and email support, maintaining thorough call documentation across multiple systems
Required qualifications
- Texas Licensed Answering Service Agent certification
- Intermediate to advanced computer skills
- Experience in customer service or related fields
- Ability to multi-task and remain focused in a fast-paced environment
- Empathetic and compassionate approach to customer interactions
Complete Job Description
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