Texas Licensed Atlassian Administrator

Job Summary

A company is looking for an Atlassian/Zendesk Administrator to manage service delivery operations and ensure alignment with best practices.

Key Responsibilities

• Implement and manage ITIL processes within Jira and Zendesk environments
• Act as the primary administrator for Jira Cloud and Zendesk, ensuring optimal performance
• Lead service management projects and provide mentorship to team members

Required Qualifications

• Associate degree in computer science or equivalent experience; Bachelor's degree preferred
• 4+ years of experience with Jira Cloud and Zendesk administration
• Strong working knowledge of ITIL 4 (Certification preferred)
• Experience with advanced troubleshooting and technical support for complex issues
• Familiarity with API-based integrations between SaaS tools