Texas Licensed Benefits Representative

Job Summary

Serving as the primary contact for State of Texas employees and retirees, the full-time remote Texas Licensed Benefits Representative will efficiently respond to inquiries regarding employee benefits, including health insurance and retirement plans, while ensuring a high level of customer service.

Key Responsibilities

• Provide guidance on benefits packages, including eligibility, coverage options, and enrollment procedures
• Respond to incoming calls, addressing benefits-related questions and resolving issues efficiently
• Assist employees with the benefits enrollment process and maintain accurate records of interactions

Required Qualifications

• High School Diploma
• 3 years of experience in customer service or call center roles, preferably in benefits administration or human resources
• Knowledge of employee benefits terminology and regulations
• Proficiency in using computer systems for data entry and documentation
• Ability to type at least forty words per minute