Texas Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support customer needs in a remote environment.

Key Responsibilities

• Support customer inquiries regarding insurance policies, coverage, and billing issues while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers recently in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• For sales roles, a Property & Casualty license is required or must be obtained during training
• Ability to multitask and navigate multiple computer systems
• Customer service experience is preferred
• Must have a designated workspace free from distractions and high-speed internet access