Texas Licensed Care Ambassador

Job Summary

As a full-time Texas Licensed Care Ambassador, the candidate will serve as the Single Point of Contact for healthcare providers, patients, and caregivers, managing relationships and addressing product-related issues while working remotely during standard business hours.

Key responsibilities:

• Act as the Single Point of Contact (SPOC) for patients, caregivers, pharma, and providers, ensuring effective communication and support
• Drive patient adherence to therapies and onboard new patients to Optum Frontier Therapies
• Develop and maintain productive relationships with healthcare providers and support personnel, addressing concerns with professionalism and empathy

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 3+ years of experience in case/account management, relationship management, or customer support
• Call center experience and proficiency with computers and Windows-based programs
• Ability to work full-time with flexibility in scheduling during business hours of 9:00 am - 9:00 pm EST