Texas Licensed Care Ambassador

Job Summary

To support patients with rare diseases, the full-time Texas Licensed Care Ambassador will act as the Single Point of Contact (SPOC) for healthcare providers, customers, and patients, ensuring effective communication and adherence to therapies while working remotely.

Key responsibilities

• Serve as the Single Point of Contact (SPOC) for patients, caregivers, pharma, and providers
• Educate patients and caregivers on program services and solutions while addressing concerns with professionalism and empathy
• Develop and maintain productive relationships with healthcare providers and manage inbound and outbound communications for customer support

Required qualifications

• High School Diploma / GED or equivalent work experience
• 3+ years of case/account management, relationship management, customer support, or professional customer service experience
• Call center experience
• Proficiency with computers and Windows-based programs
• Ability to attend 8 weeks of training during normal business hours