Texas Licensed Care Concierge

Job Summary

To support a growing care navigation program, the full-time Remote Texas Licensed Care Concierge will manage a caseload of 75-150 patients, providing proactive care coordination, education, and advocacy for older adults with serious chronic conditions while working remotely.

Key Responsibilities

• Serve as the primary point of contact for enrolled patients, conducting regular check-ins to assess health status and care needs
• Navigate patients through the healthcare system by coordinating appointments and facilitating communication between providers
• Conduct structured screenings for social determinants of health and connect patients with appropriate community resources

Required Qualifications

• Active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential
• 1+ years of experience in remote care coordination or similar patient-facing roles
• Experience working with Medicare-enrolled or dual-eligible populations
• Strong understanding of care coordination principles and healthcare systems
• High school diploma or equivalent required; associate's or bachelor's degree in healthcare or related field preferred