Texas Licensed Care Coordinator

Job Summary

A company is looking for a Contact Center Care Coordinator to support their Urology Pod.

Key Responsibilities

• Ensures a positive patient experience by focusing on satisfaction and resolution
• Responds to customer inquiries via phone, email, and chat in a timely manner
• Documents customer interactions and follows up to ensure issue resolution

Required Qualifications, Training, and Education

• High school graduate or equivalent
• Two years of experience in a call center-related role
• Proven work experience in a customer service role
• Relevant training in call center or contact center environments
• Previous healthcare experience and familiarity with medical terminology