Texas Licensed Care Coordinator

Job Summary

A company is looking for a Contact Center Care Coordinator to support their Urology Pod.

Key Responsibilities

• Ensure a positive patient experience by focusing on satisfaction and resolution
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Document customer interactions and follow up to ensure issues are resolved to satisfaction

Required Qualifications

• High school graduate or equivalent
• One year of experience in customer service, call center, or healthcare-related role
• Previous healthcare experience and familiarity with medical terminology
• Computer skills and proficiency in Microsoft Office