Texas Licensed Care Coordinator

Job Summary

A company is looking for a Contact Center Care Coordinator.

Key Responsibilities

• Ensures a positive experience for patients by focusing on satisfaction and resolution
• Responds to customer inquiries via phone, email, and chat in a timely manner
• Documents customer interactions and follows up to ensure resolution of issues

Required Qualifications

• High school graduate or equivalent
• One year of experience in customer service, call center, or healthcare-related role
• Previous healthcare experience and familiarity with medical terminology
• Computer skills and proficiency in Microsoft Office
• Proficiency in a call center or customer service setting