Texas Licensed Care Coordinator

Job Summary

To support the CNST Region, the full-time Texas Licensed Care Coordinator will provide exceptional customer service while managing healthcare services for patients, family members, and care providers, primarily in a remote setting with occasional onsite training or meetings.

Key responsibilities

• Ensures a positive patient experience by addressing inquiries and resolving complaints promptly
• Documents customer interactions and follows up to ensure satisfaction with services provided
• Collaborates with team members to meet established service level metrics for quality and productivity

Required qualifications

• High school graduate or equivalent
• One year of experience in customer service, call center, or healthcare-related role
• Previous healthcare experience and familiarity with medical terminology
• Proficiency in Microsoft Office and basic computer skills
• Ability to communicate effectively and professionally with patients and colleagues