Texas Licensed Care Coordinator

Job Summary

To support the Urology Pod, the full-time Texas Licensed Care Coordinator will provide exceptional customer service while managing healthcare services for patients, family members, and care providers in a remote setting, with occasional onsite training or meetings.

Key responsibilities

• Ensures a positive patient experience by focusing on satisfaction and resolution of inquiries
• Responds to customer inquiries via phone, email, and chat in a timely and professional manner
• Documents customer interactions and follows up to ensure resolution of issues

Required qualifications

• High school graduate or equivalent
• One year of experience in customer service, call center, or healthcare-related role
• Previous healthcare experience and familiarity with medical terminology
• Proficiency in Microsoft Office
• Ability to communicate effectively and clearly, both verbally and in writing